RETURNS, EXCHANGES & SHIPPING

RETURNS & EXCHANGES

At RC Cheer Brands, we strive to give you quality-finished products and we stand behind all our products. We guarantee our merchandise against manufacturing defects. We will repair any defects that we are notified of within 30 business days after you have received your order. After 30 days any repairs or defects will be the sole responsibility of the purchaser.

All return claims must be made within 30 business days from receipt of item. For all exchanges, RC Cheer Brands must receive the returned items before replacement items can be reshipped. Return shipping will be the responsibility of the customer. Shipping charges will be added to any orders requiring additional shipments for exchanges.

Returns are only applicable if there is an error. All returns must be preauthorized. To return a defective item, email info@rccheerbrands.com for help. All returns must include a copy of the packing slip with the order number, a detailed description of the mistake and reason for return/exchange, and the requested action. 

RC Cheer Brands will not be responsible for anything that has been outgrown. We will not be responsible for items that have been mishandled or washed incorrectly. Non-Returnable, Non-Exchangeable items include but are not limited to: Items that have been worn, altered, washed, damaged or soiled. Items that are “made to order” or custom/personalized/decorated.

SHIPPING

An estimated ship date will be determined once all information and deposits or an official PO are received. These dates are approximate and may vary depending on the time of year and the product type. RC Cheer Brands assume no liability for delays in our failure to make delivery due to our inability to obtain supplies, raw materials and labor, or to conditions over which we have no control, including the delays of carriers, accidents, strikes, war or other unavoidable causes.